OptiReply is a SaaS platform that uses AI to help small and medium businesses automatically respond to Google reviews and extract actionable intelligence from customer feedback.
Business owners connect their Google Business Profile, and OptiReply generates professional, on-brand responses to customer reviews using AI. The platform also surfaces patterns in feedback — highlighting product gaps, competitor mentions, and sentiment trends — so owners can make smarter decisions.
OptiReply is designed to integrate with Google Business Profile using official APIs to help businesses manage customer reviews efficiently and responsibly.
1. Securely connect your Google Business Profile account via OAuth-based authentication
2. Reviews are retrieved using authorized Google APIs
3. AI generates response suggestions based on your business tone and context
4. Business owners review and approve every response before it is published
5. Approved responses are published via Google Business Profile APIs (upon approval)
Note: Google Business Profile API integration is currently pending approval.
OptiReply is built to comply with Google's API policies and review guidelines.
- We do NOT modify, delete, or suppress customer reviews
- We do NOT filter or gate negative feedback
- We do NOT incentivize or generate fake reviews
- All responses are reviewed and approved by the business before publishing
- We access Google data only with explicit user authorization
- We do not use Google API data to train AI models
Full details: https://www.optireply.com/privacy.html and https://www.optireply.com/ai-policy.html
Free: $0 with 15 AI responses (lifetime). Starter: $29/month with 100 responses/month. Professional: $79/month with 500 responses/month. Agency: $199/month with 2,000 responses/month.
OptiReply is a digital-native, subscription-based SaaS business. The product is fully web-based with no physical component. Launched January 25, 2026.
OptiReply is founded and led by Bhaskar, CEO & Founder of Seven9IT Solutions Inc. With over two decades of experience across enterprise IT, AI, and digital transformation — spanning custom AI solutions and agentic AI systems — Bhaskar has seen the same problem repeat itself at every scale. Businesses were drowning in customer feedback with no system to act on it, losing customers silently without knowing why, and burning hours on manual review responses instead of focusing on growth. OptiReply was built to change that — applying the same AI principles behind enterprise automation to give every business the visibility and intelligence their customer reviews have always contained.
Email: support@seven9it.com | Privacy: privacy@seven9it.com | Legal: legal@seven9it.com
Website: https://www.optireply.com