OptiReply is a SaaS platform that uses AI-assisted tools to help small and medium businesses create and manage review responses, understand customer sentiment, and extract actionable intelligence from customer feedback — while keeping customer-facing actions under business control.
Business owners connect their Google Business Profile, and OptiReply generates professional, on-brand responses to customer reviews using AI. The platform also surfaces patterns in feedback — highlighting product gaps, competitor mentions, and sentiment trends — so owners can make smarter decisions.
Free trial: 15 AI responses or 14 days, whichever comes first, no credit card required. Starter: $79/month (founding price) for 300 responses, 1 location. Pro: $149/month (founding price) for 1,000 responses, 5 locations. Agency: 5,000 responses, 20 locations — contact sales for pricing.
OptiReply is a digital-native, subscription-based SaaS business. The product is fully web-based with no physical component. Launched January 25, 2026.
OptiReply is founded and led by Bhaskar, Founder & CEO of Seven9IT Solutions Inc. Bhaskar founded Seven9IT Solutions after nearly two decades of leading enterprise technology initiatives across major financial institutions, where he saw firsthand how larger organizations use sophisticated technology to manage customer relationships and operations at scale. Local businesses don't always have access to the same resources, yet their reputation and customer relationships are just as critical to their success. That experience inspired Bhaskar to create OptiReply, working with the Seven9IT Solutions team to make practical reputation management technology more accessible for local businesses — helping them engage with customers, understand feedback, and strengthen the reputation they've worked hard to build.
LinkedIn: https://www.linkedin.com/in/bhaskar-chinthalapalli-b02711122/
Email: support@seven9it.com | Privacy: privacy@seven9it.com | Legal: legal@seven9it.com
Phone: (905) 910-1447
Address: 21 Northern Breeze Cres, Whitby, ON L1R 0P4, Canada
Website: https://www.optireply.com