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Your Right to Deletion
You have the right to request deletion of your OptiReply account and associated personal data at any time. We take this right seriously and have a clear process to honor every request.
How to Request Deletion
Email Request
Send an email to privacy@seven9it.com with subject "Data Deletion Request" and include your registered email address.
In-App Deletion
Log into your OptiReply account → Settings → Account → Delete Account. This immediately deactivates your account and initiates deletion of your associated data as described below.
Written Request
Contact us by mail at the address below with your deletion request in writing.
What Gets Deleted
| Data Type | Outcome |
|---|---|
| Reviews & AI-generated responses | Deleted immediately |
| Business & location records | Deleted immediately |
| Directly submitted feedback (QR & feedback tools) | Deleted immediately |
| Account access & team permissions | Deleted immediately |
| Account profile (deactivation) | Deactivated immediately; underlying account record retained in restricted form as described below |
| Billing records | Retained in a restricted, access-limited state, as required by applicable financial regulations |
| Anonymized aggregate data | Not tied to your identity; may be retained |
Google Business Profile Data
If you have connected your Google Business Profile to OptiReply, account deletion removes or deactivates OptiReply's stored copy of applicable Google Business Profile data, including review data retrieved from your Google Business Profile and any cached business profile information.
Account deletion does not automatically revoke your Google OAuth access. We recommend also revoking OptiReply's access directly through your Google Account Permissions to fully disconnect the integration.
Confirmation & Timeline
We will acknowledge your deletion request and work to action it promptly. Most data is deleted immediately upon a verified request, as described above. Records retained for financial, audit, security, legal, or operational purposes are handled in accordance with our Data Processing Agreement.
Backup data is retained and managed in accordance with our infrastructure providers' backup retention policies.
Contact
For deletion requests or questions about your data: