You have the right to request deletion of your OptiReply account and all associated personal data at any time. We take this right seriously and have a clear, fast process to honor every request.
Send an email to privacy@seven9it.com with subject "Data Deletion Request" and include your registered email address.
Log into your OptiReply account → Settings → Account → Delete Account. This initiates immediate deletion of your account and data.
Contact us by mail at the address below with your deletion request in writing. We will respond within 5 business days.
| Data Type | Deleted? | Timeline |
|---|---|---|
| Account profile & credentials | ✅ Yes | Within 30 days |
| Connected Google Business Profile data | ✅ Yes | Within 30 days |
| Review history & AI responses | ✅ Yes | Within 30 days |
| Usage analytics (identifiable) | ✅ Yes | Within 30 days |
| Billing records | ⚠️ Partial | Retained per financial regulations (7 years) |
| Anonymized aggregate data | ❌ Retained | No personal identifiers retained |
If you have connected your Google Business Profile to OptiReply, deletion of your account also removes all Google API data we have stored:
You should also revoke OptiReply's access directly in your Google Account Permissions to fully disconnect the integration.
For deletion requests or questions about your data:
OptiReply — Seven9IT Solutions
📍 Toronto, Ontario, Canada